DWIN99.com | FAQ and Answer

  • FAQ


    DWIN99 is safe, secured and trusted by the people of Malaysia. “We take our Vision, Mission & Values to heart! Our entire team of DWIN99 vows to live our life with the objective of achieving our Mission and Vision. Our values serve as a compass for our actions and describe how our company behaves in the world.

    DWIN99 – the new LEGENDARY

    How do I open an account with DWIN99.com?

    Easy as abc, just click on this link www.dwin99.com/registration or feel free to buzz our friendly customer service representative at our live chat below.

    Please take note that filling with inaccurate details may result in unsuccessful withdrawal/account suspended. For personal data protection, please refer to our privacy section.


    Password retrieval

    Click on 'Forgot password' at the top of the Homepage (assuming you have not logged in) then enter your e-mail address and a new password will be sent to your registered e-mail address.

    Changing your personal information

    Kindly seek advice from our customer service representative for assistance.

    Is my personal information safe at DWIN99.com

    After logging in, all information sent to and from DWIN99 is encrypted using 256-bit Secure Socket Layer (SSL) technology. Your credit card details are encrypted and only sent over the Internet once to DWIN99. They are then stored encrypted in DWIN99’s secure systems.


    Do DWIN99.com offers any bonuses / promotions

    We do offer different types of bonuses, such as welcome bonus, daily top up bonus, auto top up bonus, birthday bonus and many more. Kindly refer to our PROMOTION section for more information.

    All promotions is subjected to our general terms & conditions, kindly refer to the “General Terms & Conditions” for more information.

    What is Rollover / Turnover

    Each type of bonus comes with its own individual wagering requirement. The original bonus amount needs to be turned over (wagered) a set amount of times before that bonus is turned into real cash. You can find the specific wagering requirements for each bonus on the bonus page.

    If at any time you wish to withdraw your cash (according to terms and conditions) you may choose to forfeit your bonus without reaching any wagering requirements and proceed with a cash withdrawal.

    * Example: Deposit MYR 100 + Bonus 100% = MYR 200

    * Rollover: MYR 200 x 25 Rollover = MYR 3000



    Is the casino guaranteed to be fair?

    At DWIN99 we believe in Fair Play, and our customers' satisfaction with their gaming experience. While the unpredictable nature of gaming is the very reason players are drawn to it, it also means that on some occasions guests experience very good fortune and on other occasions they don’t. Our business partners and suppliers are of the highest calibre and we only work with people who share our passion for fair gaming. All our casino game results are generated by a computerized Random Number Generator (RNG).

    What happens when my game is disconnected in the middle of a casino round?

    If a slot game gets disconnected or stuck while spinning, the round will be completed even though you have been discounted/are not in the game. Any winnings will automatically be added to your player account. If free spins are won, you will be able to continue the round and the free spins will still be available!

    Can my bets be reversed or cancelled?

    No. All bets placed are final and not able to reverse or cancel.



    Disclosing personal information

    DWIN99 is committed to protecting the privacy of any personal information that you may choose to provide to us ("Personal Information"). Personal Information is any information about you and may include your name and address, date of birth, payment card details and any other information you may wish to provide. DWIN99 ensures that all information provided to us is kept confidential and for the sole use of DWIN99.com ONLY.


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